Submit a Return Request

We want you to feel completely confident in your Zinzina purchase. If something isn’t quite right, you’re welcome to request an exchange or store credit.

Please note our returns policy before submitting:

• We accept returns on full-priced items only.

• Returns must be received by Zinzina within 21 days of your order's delivery date.

• All items must be unworn, unwashed, and in original condition with tags and hygiene stickers attached.

• We do not offer refunds — eligible returns will be issued as a store credit or exchange only.

• Sale or discounted items are final sale and not eligible for return or exchange unless faulty.

To begin, please complete the form below with your order details.

Information Needed: 

1. Date of order
2. Name and Contact details 
3. Order number
4. List product details of items being returned?
5. The reason for your returns?

Our team will review your request and get in touch with the next steps.

Shipping & Returns: 

Once we accept it, you will need to mail the item back to our head office with the following mailing address.

Attention - Zinzina Swimwear (Support Team)

PO BOX 301
Beaconsfield, 3807
Victoria, Australia 

Faulty Item: Zinzina will cover the cost of shipping and handling if the product is faulty. 
Please email us at support@zinzina.com.au for photos of product if it is faulty.

Please note: Shipping and handling costs are not refundable. Refunds are returned via the original payment method. We are not legally held responsible for any customers due to 'change of mind' once the order has been shipped. Exchange and return postage costs are paid by the buyer.