Our Promise to You

At Zinzina, we want every piece to feel exactly right — cut for your body, made to make you feel confident. If something isn't quite perfect, we make it easy to put right.

Full Refunds — 14 Days

We offer a full refund within 14 days of delivery, provided:

1. The hygiene liner is fully intact (not removed or altered)

2. Original tags are still attached

3. The item is unworn, unwashed, and in original condition

4. The item is not a final sale or clearance piece (see exclusions below)

Refunds are issued to your original payment method within 5–10 business days of us receiving your return.

Exchanges & Store Credit — 21 Days

If it's outside the 14-day refund window, we're still happy to offer an exchange for a different size or style, or store credit, within 21 days of delivery — provided the item is otherwise unworn and in original condition with tags attached.

Why the Hygiene Liner Matters

Swimwear is intimate apparel, so for the safety and comfort of every customer, we can only offer a full refund while the protective hygiene liner is intact. This isn't about doubting you — it's a standard practice across swimwear brands, and it's what allows us to keep every Zinzina piece as fresh and premium as the day it's made.

What's Not Eligible for Return

1. Final sale and clearance items (clearly marked at checkout)

2. Gift cards

3. Items showing signs of wear, sun cream, self-tanner, or perfume

4. Items without the original hygiene liner and tags attached 

Damages and Issues

All of our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality swimsuits are sent to you.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

In the unlikely event that you receive a faulty item, please contact us within 7 days of delivery with a short description of the fault along with a minimum of two photos of the fault. Rest assured, we will work to resolve your inquiry with priority, with either a replacement, repair, or refund. Please email us at support@zinzina.com.au

How to Start a Return

1. Email [support email] with your order number and the item(s) you'd like to return.

2. We'll send you a return authorization and instructions within 24 hours.

3. Post your item back to us — return shipping is [at customer's cost / free, confirm policy].

4. Once received and inspected, we'll process your refund, exchange, or store credit within 5–10 business days.

The cost of sending back the item/s is yours. Please ensure that your item/s are placed neatly, secured, and properly sealed within a postbag. Shipping costs are non-refundable by Zinzina.

Questions before you buy? Our team is always happy to help with sizing or fit — reach us at [support email] before you order, so you can shop with total confidence.

As an Australian business, we are regulated by the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law has consumer guarantees to ensure that, as a consumer, you are receiving a product that is not faulty, is in line with its description, and is fit for purchase. The ACCC also highlights the grounds on which a consumer is eligible for a refund. These reasons do not apply if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. We are able to offer you a store credit if you wish to return your goods to us in as-received condition (outlined above), however do not offer refunds unless it's on the rare occasion that the product is received faulty. Prices are subject to change without notice.

In the rare chance a customer receives a faulty or incorrect item, please use our returns portal to submit images and details of the fault or the item you received. You can also email our team at support@zinzina.com.au with the subject line Faulty/Incorrect Item - Order # XXX and your order number. We will resolve the issue with a replacement, refund, or repair in line with Australian Consumer Legislation.