Zinzina Swimwear – Shipping & Delivery

At Zinzina Swimwear, we understand that timely delivery is part of the luxury experience. We offer reliable, tracked shipping worldwide, ensuring your elegant swimwear arrives safely and promptly. Discover our shipping options, delivery estimates, and policies below.

1. Shipping Destinations

• We ship worldwide from our base in Australia.
• Popular destinations include Australia, New Zealand, United States, United Kingdom, Europe, and the Middle East.
• If your country is not listed at checkout, please contact us for assistance.

2. Shipping Options & Costs

• Free Standard Shipping on orders over $200 AUD within Australia.
• Standard Shipping (Australia): $10 AUD flat rate for orders under $200.
• Express Shipping (Australia): Available at checkout for $20 AUD.
• International Shipping: Calculated at checkout based on destination and weight.
• Duties and taxes are the responsibility of the customer for international orders.

3. Delivery Times 

1. Domestic Orders:  

Express Post (1-2 business days) 

Standard Post  (3-6 business days)

Express shipping is free on all orders over $200.

2. International Orders:

Australia Post International (4-10 business days)

4. Order Processing

• Orders are typically processed within 1–2 business days.
• You will receive a confirmation email with tracking details once your order ships.
• Please ensure your shipping address is correct at checkout to avoid delays.

5. Tracking Your Order

• All shipments are sent with tracking numbers.
• Track your order via the link sent to your email or through our Order Tracking Page.
• If you have questions about your shipment, please contact support.

6. Shipping Restrictions

• We do not ship to P.O. boxes or freight forwarding addresses.
• Some international restrictions may apply; please contact support if unsure.

7. Lost or Damaged Shipments

• If your order is lost or arrives damaged, contact us within 48 hours of delivery.
• Provide photos and your order number for prompt assistance.
• We will work with the courier to resolve the issue and arrange replacements if needed.

8. Contact Us

For further shipping inquiries:

📧 Email: support@zinzina.com.au
📞 Phone: +61 482 393 990 (Mon–Fri, 9 AM–5 PM AEST)

How does shipping and delivery work?

You’ve made an order, the sun is shining and an angelic choir is singing in the background, knowing your Zinzina order is on its way - now what?

Once an order is placed, our team will carefully collect your Zinzina order from the clouds and package it, so please allow up to 24 hours for our team to pick and pack your order. 

As soon as your order is sent, you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

How much do I pay for shipping?

• Standard Shipping (3-6 business days) $12
• Express Shipping  (1-2 business days) $17

NOTE: Free Express Shipping for orders over $200

SHIPPING THE REST OF THE WORLD: 

• Standard Shipping (Estimated 6 - 10 Working Days) $20.00

Deliveries may be subject to import taxes, customs inspections, or duties set by each individual country and their local authority, and are subject to change

How do I track my order?

Yay, time to celebrate – it’s on its way! After we pass your order, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

All Australian orders are sent via Australia Post. We recommend using the AusPost App to track and manage your delivery. In the app, you can:

• Set delivery preferences 
• Track your package movements
• View your proof of delivery
• Authorise someone else to collect your package on your behalf at the Post Office
• Receive trusted notifications

Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

What is covered by shipping?

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post or any other delivery agent  (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Australia Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.

Help, I think my order is lost/hasn’t been delivered?

Think your order might be lost in transit? Sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post or the delievery agent.

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Can I change my shipping address?

Oops, Zinzina not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it, so please check your address carefully!