Submit a Return Request

We want you to feel completely confident in your Zinzina purchase. If something isn’t quite right, you’re welcome to request an exchange or store credit.

Please note our returns policy before submitting:

Full Refunds — 14 Days

We offer a full refund within 14 days of delivery, provided:

1. The hygiene liner is fully intact (not removed or altered)
2. Original tags are still attached
3. The item is unworn, unwashed, and in original condition
4. The item is not a final sale or clearance piece (see exclusions below)

Refunds are issued to your original payment method within 5–10 business days of us receiving your return.

Exchanges & Store Credit — 21 Days

If it's outside the 14-day refund window, we're still happy to offer an exchange for a different size or style, or store credit, within 21 days of delivery — provided the item is otherwise unworn and in original condition with tags attached.

Why the Hygiene Liner Matters

Swimwear is intimate apparel, so for the safety and comfort of every customer, we can only offer a full refund while the protective hygiene liner is intact. This isn't about doubting you — it's a standard practice across swimwear brands, and it's what allows us to keep every Zinzina piece as fresh and premium as the day it's made.

What's Not Eligible for Return

1. 1. Final sale and clearance items (clearly marked at checkout)
   2. Gift cards
   3. Items showing signs of wear, sun cream, self-tanner, or perfume
   4. Items without the original hygiene liner and tags attached 

Information Needed: 

1. Date of order
2. Name and Contact details 
3. Order number
4. List product details of items being returned?
5. The reason for your return?

Our team will review your request and get in touch with the next steps.

Shipping & Returns: 

Once we accept it, you will need to mail the item back to our head office with the following mailing address.

Attention - Zinzina Swimwear (Support Team)

PO BOX 301
Beaconsfield, 3807
Victoria, Australia 

Faulty Item: Zinzina will cover the cost of shipping and handling if the product is faulty. 
Please email us at support@zinzina.com.au for photos of the product if it is faulty. 

Please note: Shipping and handling costs are not refundable. Refunds are returned via the original payment method. We are not legally held responsible for any customers due to 'change of mind' once the order has been shipped. Exchange and return postage costs are paid by the buyer.