Returns & Exchanges Policy

Our Promise to You

At Zinzina, we want every piece to feel exactly right — thoughtfully designed to flatter, beautifully made, and created to inspire confidence.

We understand that shopping for swimwear online can sometimes mean finding your perfect fit takes a little extra care. That's why we offer a straightforward returns and exchanges policy, so you can shop with confidence.

Full Refunds — Within 14 Days

Changed your mind or found that the fit isn't quite right?

We offer a full refund within 14 days of delivery for eligible items, provided that:

1. The original protective hygiene liner remains fully intact and has not been removed or altered.

2. All original tags remain attached.

3. The item is unworn, unwashed and in its original condition.

4. The item is not marked as final sale or clearance.

Once your return has been received and inspected, your refund will be issued to your original payment method within 5–10 business days.

This is our voluntary change-of-mind returns policy and is offered in addition to your rights under Australian Consumer Law.

Exchanges & Store Credit — Within 21 Days

Need a different size or prefer another style?

We offer exchanges or store credit within 21 days of delivery for eligible items, provided they remain unworn, unwashed and in their original condition, with all tags and hygiene liners intact.

If your return falls outside the 14-day refund period but within the 21-day exchange period, you may choose an eligible exchange or store credit instead of a refund.

Exchanges are subject to product availability.

Why the Hygiene Liner Matters

Swimwear is intimate apparel, and maintaining the highest standards of hygiene is important to us.

For change-of-mind returns, exchanges and store credit, all swimwear must be returned with its original protective hygiene liner intact, together with the original tags.

This ensures that every Zinzina piece meets the standards of care and quality our customers expect.

These hygiene requirements do not limit your rights to a remedy for faulty or non-compliant products under Australian Consumer Law.

Items Not Eligible for Change-of-Mind Returns

The following items are excluded from our voluntary change-of-mind refund, exchange and store credit policy:

1. Final sale and clearance items, where clearly identified before purchase.

2. Gift cards.

3. Items that have been worn, washed, altered or damaged after delivery.

4. Items showing signs of use, including sunscreen, self-tanner, perfume or other marks.

5. Swimwear returned without its original hygiene liner or attached tags.

These exclusions do not affect your rights under Australian Consumer Law if an item is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

Faulty, Damaged or Incorrect Items

Every Zinzina piece is created with care and inspected before dispatch.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible so we can help resolve the issue.

We recommend contacting us within 7 days of delivery, where possible, with:

• Your order number.

• A brief description of the issue.

• At least two clear photographs showing the fault or incorrect item, where practical.

Email: support@zinzina.com.au

Suggested subject line: Faulty/Incorrect Item — Order #[Your Order Number]

We will review your enquiry promptly and arrange an appropriate remedy, which may include a repair, replacement or refund, in accordance with Australian Consumer Law.

The recommended 7-day notification period does not limit your statutory consumer rights. You may still be entitled to a remedy after this period.

How to Start a Return

Returning an eligible item is simple.

1. Contact us: Email support@zinzina.com.au with your order number and details of the item you wish to return.

2. Receive instructions: Our team aims to provide return authorisation and instructions within 24 hours.

3. Prepare your return: Securely package your item in a suitable postbag or parcel to protect it during transit.

4. Send your item: Post the item to the return address provided in our instructions.

5. Return assessment: Once received, we will inspect the item and process an eligible refund, exchange or store credit.

For approved change-of-mind refunds, we aim to issue refunds within 5–10 business days of receiving and inspecting your return.

Return Shipping Costs

For voluntary change-of-mind returns and exchanges, customers are responsible for return postage costs.

Original shipping charges are non-refundable for change-of-mind returns, except where required by law.

If an item is confirmed to be faulty or otherwise fails to meet Australian Consumer Law guarantees, Zinzina will reimburse reasonable return postage costs where required by law. Please retain your postage receipt.

Your Rights Under Australian Consumer Law

Zinzina Swimwear is an Australian business, and our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

If a product has a major problem, you may be entitled to choose a refund or replacement. For minor problems, we may offer a repair, replacement or refund as appropriate under the law.

Our 14-day refund policy, 21-day exchange and store credit policy, hygiene requirements and final-sale exclusions apply to voluntary change-of-mind returns. They do not restrict or replace your statutory consumer rights.

For more information about consumer guarantees, please visit the Australian Competition and Consumer Commission (ACCC):

https://www.accc.gov.au/

Need Help Before Ordering?

Finding the right fit should feel effortless.

If you're unsure about sizing, coverage or which Zinzina silhouette is right for you, we're always happy to help.

Email: support@zinzina.com.au

Because confidence begins with finding a piece that feels beautifully yours.