Privacy Policy

This Privacy Policy describes how www.zinzina.com.au (the "Site", "we", "us") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

We are committed to protecting the privacy of personal information provided to us, or otherwise collected by us, when providing our products and website to you. This Policy applies to your use of the Site regardless of how you access it, including via mobile devices. We may update this Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

The Information We Collect

Personal information is information or an opinion about an identified or reasonably identifiable individual. The types of personal information we may collect include:

•          your name;

•          images of you, if you share them with us;

•          your contact details, including email address, postal address, and/or telephone number;

•          your payment details (through our third-party payment processor);

•          information you provide through customer surveys;

•          details of products/services provided to you or enquired about, and our responses;

•          where you have opted in to marketing or made a purchase, details of your cart and purchased products;

•          your browser session and geo-location data, device and network information, page view statistics, and browsing behaviour;

•          information about your use of our Services, including via cookies, browser type, operating system, and ISP domain;

•          additional information you provide via associated apps or social media platforms you permit us to access; and

•          any other personal information you or a third party provide to us.

We may collect this information directly from you or from third parties.

Collection and Use of Personal Information

We collect and process personal information where we have a lawful basis, including your consent, the performance of a contract with you, and/or our legitimate interests. We may use personal information to:

•          enable you to access and use our Services, including the supply and delivery of purchased goods;

•          contact and communicate with you;

•          carry out internal record-keeping, administration, invoicing, and billing;

•          provide location-based Services;

•          conduct analytics, market research, and business development;

•          run promotions, competitions, or additional benefits;

•          send you marketing about our products and services, where you have consented;

•          contact or message you for targeted marketing or feedback, if you have opted in;

•          comply with legal obligations and resolve disputes; and

•          any other purpose for which the information was collected.

If you are under the age of majority in your state, territory, or country of residence, you should not use our Services. We do not knowingly collect personal information from anyone under this age, and will take steps to remove such information if we become aware of it.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

•          Shopify, which powers our online store (see shopify.com/legal/privacy);

•          Klaviyo, our email and SMS marketing platform;

•          Meta (Facebook/Instagram) and Google, for advertising and retargeting purposes;

•          Australia Post and other shipping/logistics providers, to fulfil and deliver your order;

•          our payment processor(s), to process transactions securely;

•          [CONFIRM: any additional vendors — e.g. reviews app, live chat, other marketing or analytics tools not listed above];

•          our employees, contractors, and related entities;

•          credit reporting agencies, courts, tribunals, and regulators, where legally required; and

•          anyone to whom our business or assets may be transferred.

Overseas disclosure: where these third parties store, transfer, or access personal information overseas, we will only disclose personal information to countries with substantially similar privacy protections to the Australian Privacy Principles, or take reasonable steps to require overseas recipients to protect your information accordingly.

Your Rights — Australian Privacy Principles (APPs)

As an Australian business, Zinzina is primarily governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Under the APPs, you have the right to:

•          access the personal information we hold about you;

•          request correction of information that is inaccurate, out of date, or incomplete;

•          make a complaint about how we have handled your personal information — we will investigate and respond in writing with the outcome and next steps;

•          object to or request restriction of certain processing; and

•          unsubscribe from direct marketing at any time, via the opt-out link in any communication or by contacting us directly.

If you are not satisfied with our response to a complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

GDPR — EU/UK Residents

As Zinzina ships to and serves customers in the EU and UK, the following applies if you are a resident of the European Economic Area or United Kingdom. We process your personal information under the following lawful bases: your consent; performance of a contract; compliance with legal obligations; protection of vital interests; performance of a public interest task; and our legitimate interests, which do not override your fundamental rights and freedoms.

You have the right to access the personal information we hold about you, to port it to a new service, and to request correction, updating, or erasure. To exercise these rights, contact us using the details below.

 

California Residents (CCPA/CPRA)

Zinzina does not sell personal information, as defined by the California Consumer Privacy Act.

We do use advertising technologies (including Meta and Google) that may constitute "sharing" personal information for cross-context behavioural advertising under the CPRA, even though no sale occurs. You can opt out of this targeted advertising using the links in the 'Targeted Advertising' section below.

California residents have the right to know what personal information we hold, request its deletion, and designate an authorised agent to submit these requests on your behalf. Contact us using the details below to exercise these rights.

Storage and Security

We have put in place suitable physical, electronic, and managerial procedures to safeguard personal information and protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. We cannot guarantee the security of information transmitted over the internet, and any such transmission is at your own risk.

Cookies and Tracking

We use cookies and similar technologies (including web beacons) to operate our Site, remember your preferences, and support advertising and retargeting via Meta and Google. We use Google Analytics to understand how customers use the Site — see google.com/policies/privacy/partners for details, or opt out at tools.google.com/dlpage/gaoptout.

Necessary cookies (e.g. cart, checkout, customer login) are required for the Site to function. Blocking all cookies, including necessary ones, may prevent parts of the Site from working correctly.

Targeted Advertising

You can opt out of targeted advertising using the following:

•          Facebook: facebook.com/settings/?tab=ads

•          Google: google.com/settings/ads/anonymous

•          Bing: advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

•          Digital Advertising Alliance opt-out portal: optout.aboutads.info

We do not alter our data collection practices in response to a browser's "Do Not Track" signal, as there is no consistent industry standard for how to respond to it.

Automated Decision-Making

Zinzina does not engage in fully automated decision-making that has a legal or otherwise significant effect on customers. Our processor Shopify uses limited automated decision-making to prevent fraud — for example, temporary denylisting of IP addresses or cards associated with repeated failed transactions — which does not have a legal or otherwise significant effect on you.

How to Stop Receiving Communications From Us

•          Email: click unsubscribe in any email communication.

•          SMS: reply STOP to any text message.

•          To remove your details from our marketing databases entirely, email us using the details below.

Retention

We retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements, unless and until you request that we erase it.

Amendments

We may vary this Privacy Policy at any time. Material changes will be notified to you through the contact details you have provided. Any amended Policy is effective once notified.

Contact

For questions, requests, or complaints about our privacy practices, contact us at support@zinzina.com.au.

Last updated: Saturday 15th August 2026

Mobile Message Terms

Details on SMS/text message consent, opt-out instructions, and related terms are set out in full in our Mobile Message Terms of Service, part of our Terms of Service, available at https://www.zinzina.com.au/policies/terms-of-service.